Shipping policy
Free standard shipping on every order
Standard shipping is free on every order, with no minimum spend. Express shipping is available at checkout if you need your order sooner.
Where do we ship from?
Furli is an online shop based in Toronto, Canada. We don't have a warehouse in the Netherlands: your order is shipped internationally, directly from the warehouses of our manufacturing partners. The delivery times below take this into account: 8–17 business days in total for standard shipping.
Processing time
Orders are processed within 1–3 business days of purchase (excluding weekends and public holidays). You'll receive an email with your tracking link as soon as your order ships.
Delivery times and costs
| Shipping method | Delivery time (after processing) | Cost |
|---|---|---|
| Standard (tracked) | 7–14 business days | Free |
| Express (tracked) | 4–7 business days | €10.99 |
Total delivery time = processing time + shipping time. For example, an order placed on a Monday usually ships by Thursday and then arrives within the delivery window above.
Where we ship
We currently ship to the Netherlands. The countries available to you are shown at checkout.
Tracking and carriers
Every parcel is tracked. Your order first travels with an international carrier and is delivered in the Netherlands by a local carrier. The carrier is named in your shipping confirmation email.
Orders in more than one parcel
If your order contains several items, they may arrive in separate parcels, each with its own tracking code. You will not pay extra shipping for this.
Taxes and import charges
Any taxes we collect are shown at checkout before you pay. If import VAT or customs charges apply that were not collected at checkout, the carrier may ask for them on delivery.
Delays and lost parcels
If your tracking hasn't updated for 7 days, or your parcel hasn't arrived within the delivery window, please contact us. If a parcel is lost, we'll send a replacement or give you a full refund.
Wrong address
Please check your shipping address carefully at checkout. Contact us straight away if you made a mistake, and we'll update it as long as the order hasn't shipped yet.